Unable to install Access 

If you are unable to locate Access on your computer although it was included with your Office 365 subscription, then you can try the following options.

Update your currently installed Office 

• First, start by opening an Office application, for example, Excel or Word, and create a new document
• Navigate to the ribbon, and choose File and then Account
• Find the Product Information section and then choose Update Options, then select Update Now
• When the update has been completed, you can now hit Start. Then search for Access among your list of applications.

Note: Keep in mind that Office will only be able to be downloaded on computers that run Windows 7 or later. You are also unable to install Access on a Mac computer.

Check to make sure you have a license 

•  First, make sure that you are signed in. If you are not, then sign in with either your school or work account.
• Navigate to the browser header, and then go to Settings, then to My app settings. Lastly, go to Office 365.

• When you are on the My Account page, choose Subscriptions

You should then be able to view all of the services that you are currently licensed to use, including the latest desktop version of Office, OneDrive for Business, SharePoint Online, or Exchange Online.

If you do not see the latest desktop version of Office in the list, then your administrator has most likely not assigned an Office license to you.

What if you are a teacher or student and you do not see an option to install Office?

You may be eligible for Office 365 Education, which is a program that includes Powerpoint, Excel, Word, and OneNote. The only requirement to get started is a valid school email address. However, make sure to check the system requirements for Office.

If you have an operating system that is not compatible with Office 365, you may still be able to access Office Online within your computer’s browser system.

Office installation is frozen or stalls at 90%

If your Office installation process is taking a long time, you may be on a slow connection or you may be attempting to download or install something else in the background.

The Install button does not Install Office 

If the install button will not allow you to install Office, then it may be possible that your subscription expired. You will need to renew your subscription before continuing.

KERNEL32.dll error when attempting to install Office 365 or other system requirement issues 

First, you can check to make sure that your system meets the minimum requirements in order for you to download Office. Trying to download Office on computers running Windows Vista or Windows XP may result in an error message that says that the dynamic library KERNEL32.dll cannot be located.

This is because a newer version of Office cannot be supported on these versions of Windows.

Hot to Upgrade to Office 2016 

When you are on your Office 365 subscription, you will see an upgrade notification in the menu bar of your Office apps. Another option you can take is to update your version manually by signing in to Office 365.

Trouble signing in

Keep in mind that Microsoft has more than one type of Office 365 service. Each service will have its own unique sign-in page. Where you will sign in depends on which service you are using. If you are signing in with your work or school account, then this is the account that either you or someone else in your organization has created for you.

Unlicensed product or activation issues

Keep your Office 365 plan active because you will be required to sign in at least once every 30 days. If your subscription has not expired yet, Office will reactivate the subscription when you log in.

Deactivating an install

You are limited to activating Office on 5 computers. If you have used up all five of those installations and would like to install Office on another computer, you will have to deactivate one of your previous installations. 

Deactivating and install will not completely remove it from your device; however, you will be unable to use Office on that computer until it is reinstalled.

Edit documents using Office applications on your phone

Most of the time you are able to use your mobile device to do basic editing. However, if you have access to Office 365’s qualifying subscription, then you can get access to the application’s extra features on mobile.

What if you have recently switched your Office 365 plan, and you now get messages that you are unable to access Office? Installing Office automatically links it to your Office 365 plan. Therefore, if you or the members of your organization get either an Account Notice or Unlicensed Product errors in Office, then the version of Office that comes with the new Office 365 plan must be installed. Then the old version needs to be uninstalled.