How do I cancel my subscription?

How do I cancel my subscription?

Overview

We're sorry to hear you're thinking of cancelling. Before you go, we'd love to see if there's a better option for you.

Your options before cancelling

  • Pause your subscription — take a break for 30, 60, or 90 days without losing your membership benefits.
  • Switch your plan — a lower-tier plan may better fit your current needs.
  • Contact us — our team may be able to offer a solution tailored to your situation.

To cancel your subscription

  • Log in to your account and go to Subscription Settings.
  • Select "Cancel subscription" and follow the prompts.
  • You'll receive a confirmation email once the cancellation is processed.

Cancellations are processed immediately. Your access will continue until the end of your current billing period.

    • Related Articles

    • Cancelling your subscription

      How to cancel Cancel any time from the portal under Subscription settings, or ask us by email or chat. Cancellation takes effect immediately unless you choose end-of-term. What you're refunded Monthly plans simply don't renew. Annual plans cancelled ...

    • How do I update my billing information?

      Overview Keeping your billing information up to date helps ensure uninterrupted service. To update your payment method Log in to your account. Navigate to Account Settings > Billing. Select "Edit payment method" and enter your new details. Save your ...

    • Updating your billing contact and payment method

      Payment method Update your card or bank details in the portal under Billing → Payment methods. Changes apply from your next charge. If a payment already failed, use the Retry payment button after updating to bring your account current immediately. ...

    • What happens after you submit a billing dispute

      The five stages of every dispute Verification — a support specialist confirms your invoice details and evidence. You'll receive a confirmation email with your case number and response deadline. Investigation — our Billing & Payments team pulls the ...

    • Understanding your invoice

      Reading your invoice Your invoice lists each subscription or order line, the billing period, applicable tax, and the payment method charged. The invoice number in the top right is the reference to quote in any billing conversation. Tax rates Tax is ...