Refund and credit timelines
How long refunds take
- Account credits appear on your account within 3–5 business days of approval.
- Refunds to your original payment method arrive within 5–7 business days of being issued. Card refunds can occasionally take one further statement cycle to display, depending on your bank.
Tracking your refund
Every refund and credit comes with a reference number in your confirmation email. If 7 business days pass without the refund appearing, reply to your case email with the reference and we'll trace it with the payment provider.
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