Returns, exchanges, and damaged items
Returns
Unopened items can be returned within 30 days of delivery. Request a return from the portal and we'll email a prepaid shipping label. Your refund is issued within 5–7 business days of the warehouse receiving the return.
Exchanges
Exchanges for a different size or model follow the same process — select Exchange instead of Refund and the replacement ships as soon as your return is scanned by the carrier.
Damaged or incomplete deliveries
Report damage or missing items within 7 days of delivery, with photos where possible. We send replacements immediately without waiting for the damaged unit to come back.
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How do I return or exchange a product?
Overview We want you to be completely satisfied with your purchase. Here's how our return process works. Return eligibility Items must be returned within 30 days of delivery. Products must be unused and in original packaging. Subscription items have ...
Shipping options, tracking, and delayed packages
Delivery speeds Standard: 3–5 business days Expedited: 1–2 business days (order by 2pm ET for same-day dispatch) You can upgrade to expedited any time before your order ships, from the portal or by contacting us. Tracking issues Tracking links are ...