Shipping options, tracking, and delayed packages
Delivery speeds
- Standard: 3–5 business days
- Expedited: 1–2 business days (order by 2pm ET for same-day dispatch)
You can upgrade to expedited any time before your order ships, from the portal or by contacting us.
Tracking issues
Tracking links are emailed at dispatch. If your tracking hasn't moved for 3 days, or shows delivered but nothing arrived, contact us — we'll open a carrier trace the same day. If the carrier confirms the package is lost, you choose a free replacement or a full refund.
Related Articles
What is your shipping policy?
Overview Here's everything you need to know about how we ship your orders. Shipping options Standard (5–7 business days) Expedited (2–3 business days) Overnight (next business day, where available) Order cutoff time Orders placed before 2pm CT on a ...
Where is my order?
Overview We know waiting for your order can be exciting. Here's how to check your order status at any time. How to track your order Check your confirmation email for a tracking number. Visit the carrier's website and enter your tracking number. If ...
Returns, exchanges, and damaged items
Returns Unopened items can be returned within 30 days of delivery. Request a return from the portal and we'll email a prepaid shipping label. Your refund is issued within 5–7 business days of the warehouse receiving the return. Exchanges Exchanges ...
How do I return or exchange a product?
Overview We want you to be completely satisfied with your purchase. Here's how our return process works. Return eligibility Items must be returned within 30 days of delivery. Products must be unused and in original packaging. Subscription items have ...
How do I get a copy of my receipt or invoice?
Overview Need a copy of your receipt or invoice? We make it easy to get your records. Options to get your receipt Check the original confirmation email sent to you at the time of purchase. Log in to your account and navigate to Order History to ...